Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs an operator, a regulator or a support charity rather than a review site. Write to us through the contact form on theunderbelly.co.uk and include as much detail as you can — the casino name, the date, the amount and the wording of any term you are querying.
We are a research and comparison publisher covering non GamStop casinos for UK readers. We do not run a casino, hold player funds, operate accounts, process payments or have any ability to release a withdrawal, reverse a bonus forfeiture or close an account on your behalf. Knowing that boundary up front saves you time.
What to send us, and what happens next
The more concrete your message, the more useful the answer. A short checklist before you press send:
- Name the casino exactly as it appears on its site, and say how you found it.
- Give the date in UK format (for example 26/09/2026) and the amount in pounds sterling where money is involved.
- Quote the exact clause you are asking about — wagering multiple, maximum bonus bet, expiry window or cashout cap.
- Say what you have already tried: live chat transcript, email reply, complaints reference.
- Leave out passwords, full card numbers and copies of identity documents. We never need them and will not ask.
We read everything and reply to editorial queries. We cannot promise a response time, and we do not act as an intermediary between you and an operator.
Questions we can answer
- How a term works. What a 40x wagering requirement means in practice, why slots often contribute 100% while roulette and blackjack contribute 10% or nothing, how maximum bonus bets and bonus expiry dates cause forfeitures.
- Corrections. If an offer, minimum deposit, payment method or licensing detail on our pages is out of date, tell us. Include a link or screenshot and we will check it against the operator's own terms and amend the page.
- Coverage requests. Suggest a casino, a payment method or a topic we have not covered.
- How we rank. Questions about our editorial ratings, our commercial relationships and how the two are kept apart.
- Media and partnership enquiries. Operators and affiliates can contact us about listings, but see the disclosure below.
Questions we cannot answer — and who can
| Your issue | Where it belongs |
|---|---|
| Delayed or refused withdrawal | The casino's own complaints procedure first, then the alternative dispute resolution body named in its terms |
| Account locked during identity or source-of-funds checks | The casino's verification team — they hold the documents and the decision |
| Bonus voided for breaching a maximum bet | The operator's support team; ask for the exact clause and the bet that triggered it |
| You want to block gambling entirely | GAMSTOP for Great Britain-licensed sites, plus bank blocks and device-level blocking software |
| Gambling is causing harm | The National Gambling Helpline, run by GamCare, on 0808 8020 133, free and open 24 hours a day |
| A site licensed in Great Britain is treating you unfairly | The UK Gambling Commission, which handles operator conduct but does not settle individual payouts |
Our responsible gambling guidance sets out deposit limits, loss limits, self-exclusion and GAMSTOP exclusion periods in more detail.
How we are funded, in plain terms
Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That is how the site pays for itself, and you should factor it into how you read any comparison page — including ours. Commission does not buy a position, a rating or a favourable write-up. Operators cannot see their score before publication and cannot have a limitation removed. If we find something worth flagging, it goes on the page whether there is a commercial arrangement or not. You can read more about the team and the method on our about page, and the full commercial terms in our terms and conditions.
Operators in our top list, and why readers write to us about them
Most contact messages we receive concern the sites on our non GamStop casino comparison. Three examples show the kind of detail we can help you interpret — and the limits of what any review can tell you. Advertised offers below are the operators' own published figures at our fact-check date of 26/09/2026; always read the current terms on the casino's site before depositing.
Betmica
Betmica sits top of our list on an editorial rating of 10.0, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is quoted in pounds, which matters if you want a GBP account and no currency conversion on every deposit. The headline figure is a tiered package, not a single match, so the full £5,700 assumes deposits most readers will never make. Limitation: a percentage that large is normally paired with a demanding wagering requirement and a cashout cap, and free spin winnings often carry their own separate terms. Check the multiple, the maximum bonus bet and the expiry window before you opt in.
Kikibet
Kikibet is on the page at 9.9 for a comparable GBP-denominated deal: 350% up to £5,555 with 300 free spins. The lower match percentage against a high spin count suits readers who mainly play slots rather than chasing the biggest advertised number. Limitation: a large spin allocation is usually restricted to named titles at a fixed stake, and spin winnings frequently arrive as bonus funds with their own playthrough. If you prefer live dealer blackjack or roulette, a spins-heavy package is poor value because table games typically contribute little or nothing to wagering.
Betninja
Betninja rates 9.8 and takes a different line: a flatter £1,000 bonus with 100 free spins for all new players. Smaller headline, smaller qualifying deposit, and generally an easier package to clear than a four-figure multi-tier offer. Limitation: the modest cap gives you less room if you deposit larger sums, and a bonus advertised to "all new players" still depends on country eligibility, minimum deposit and excluded payment methods — prepaid and some e-wallet deposits are commonly barred from bonus qualification.
The rest of the list at a glance
| Casino | Rating | Advertised welcome offer | Currency shown |
|---|---|---|---|
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.7 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.7 | 150% up to $2,000 | USD |
| Rivo | 9.5 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.5 | 255% up to £4,500 + 255 free spins | GBP |
These are editorial ratings from our own research, not customer review scores. Where an offer is quoted in euros or dollars, a UK reader should expect conversion at deposit and again at withdrawal unless the operator confirms a sterling account.
Money questions we are asked most
Before you contact anyone, it helps to know how the economics usually work at offshore sites. Taking part costs whatever you deposit — there is no membership fee, but nothing here is free: every welcome package requires your own money at risk to qualify, and a no-deposit bonus or cashback offer still carries playthrough before anything converts to withdrawable cash.
- Minimum deposits commonly start around £10 to £20, and the bonus-qualifying minimum is sometimes higher than the site minimum.
- Debit cards are the usual UK route, though some British banks decline gambling transactions to offshore merchants. A declined card is a bank decision, not something we or the casino can override.
- Bank transfers are reliable but slow, often several working days, and are typically used for larger withdrawals.
- E-wallets are faster on payout. PayPal availability at sites outside the Great Britain licensing regime is limited and should be verified on the cashier page rather than assumed.
- Cryptocurrency is widely offered and often the quickest option, but the value you receive moves with the market and network fees apply.
- Fees and conversion: operators may charge for certain methods, and non-GBP accounts add a conversion spread both ways.
- Withdrawal limits are usually set per day, week or month, so a large win can be paid in instalments. Check the cap before you chase a progressive jackpot.
Payouts are released only after identity verification, and larger sums often trigger source-of-funds checks. If you message us about a delay, the first thing we will ask is whether verification is complete.
What these sites offer beyond the welcome deal
Readers contacting us about game range usually want to know what is actually there. Broadly, the libraries at the casinos we cover split into slots — including progressive jackpots, with return to player and volatility varying by title — table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Software providers differ by site, and the same game title can be configured with a different RTP by different operators, which is worth checking in the game's information panel. Mobile play is generally browser-based rather than app-based.
Several of these brands also run a sportsbook alongside the casino, which behaves quite differently. Sports betting covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets rather than deposit matches as the usual promotion — normally tied to minimum qualifying odds such as 1.80 or higher, and paid as a stake-not-returned token. Some operators run a shared casino and sportsbook wallet, some keep balances separate; that distinction decides whether a casino bonus blocks your sports withdrawal. CoinPoker's poker-led model is a further variation on the same theme.
Eligibility and legal standing — read this before you write to us
You must be 18 or over. The casinos listed here are licensed outside Great Britain, commonly in jurisdictions such as Curaçao, rather than by the UK Gambling Commission. Accepting British customers is not the same as being authorised by the Commission to serve them, and we do not claim any specific licence for any operator on your behalf — check the licence statement in the site's own footer and verify it with the issuing regulator.
The practical consequences for you: Commission consumer protections, the GB self-exclusion scheme and UK-mandated dispute routes do not apply. GAMSTOP registration only blocks operators licensed in Great Britain, so it will not stop you opening an account at the sites on this page — which is precisely why we publish responsible gambling information alongside every list. If you are within a GAMSTOP exclusion period, the honest advice is to keep the block intact, add bank-level gambling blocks and blocking software, and speak to GamCare on 0808 8020 133. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem. Nothing on this site should be read as a promise that a casino is completely safe or that a withdrawal will be paid.
Getting in touch
Use the contact form on theunderbelly.co.uk for corrections, editorial questions, coverage suggestions and commercial enquiries. Send account, payment and complaint matters to the operator first — you will get a faster and more authoritative answer — and keep a written record of every exchange in case you need to escalate to the alternative dispute resolution body named in the casino's terms. If your message is about gambling harm rather than a casino term, the helpline above is the better call, and it is free and confidential.